Refund Policy

This Refund Policy explains how refunds work for the AlfazLab Rs 500/month plan. It is consistent with the refund clause in our Terms of Service. If the two ever differ, please contact us and we will follow the more generous reading for the customer.

1. Who can request a refund

Any customer who paid for the Rs 500/month plan can request a refund. The request must come from the same person who paid, and must identify the account (the email address used for the account) and the payment.

2. Time limit — 7 days from payment

Refund requests are handled case by case. Contact us within 7 days of payment. Requests made after 7 days of payment may be declined, unless a service fault on our side prevented you from using the plan at all during that period.

3. How to request a refund

• Email support@alfazlab.com, or message us on WhatsApp from the Contact page.
• Include your account email address, the date of payment, and the payment method used.
• Tell us briefly why you are requesting a refund, and whether you were able to use the tools.

We may ask for a payment receipt or confirmation so we can match the payment to the correct account, because plan activations are handled manually over WhatsApp. We do not store your card or bank details on our servers.

4. How we decide

Each request is reviewed case by case. We consider whether the plan was activated, whether the tools were usable during the period, and whether a service fault on our side affected your use. We will reply to your request with our decision and, if it is approved, the refund amount.

5. How approved refunds are paid, and how long they take

Approved refunds are issued to the original payment method where possible. We aim to process an approved refund within 7 business days of our approval decision. The time for the refund to appear in your account after that depends on your bank or payment provider and is outside our control.

6. What refunds do not cover

• Free use: the homepage demo (2,000 characters) and Free Text to Speech (500 characters every day) are free and involve no payment, so there is nothing to refund.
• Content you already generated and published remains yours to use; a refund does not remove your right to that content, but your plan access ends when the refund is issued unless we agree otherwise.

7. Contact

For any refund question, contact us at support@alfazlab.com or on WhatsApp from the Contact page, within 7 days of payment.