Privacy Policy

AlfazLab ("we", "us") provides AI text-to-speech, script writing, translation and related creator tools at https://alfazlab.com. This policy explains what data we collect when you use the site, why we collect it, and the choices you have. By using AlfazLab you agree to this policy.

1. Information we collect

Account information

When you create an account we collect your name and email address. This is used to identify your account, manage your subscription, and contact you about your account.

Content you create

Text you submit for speech synthesis, scripts you write or translate, and settings you choose (voice, speed, language) are processed to provide the service. Generated audio files may be stored temporarily so you can play and download them.

Usage and device data

We collect basic technical data such as pages visited, approximate region, device type and browser type. This helps us keep the service fast, fix bugs, and understand which features people use.

Payment information

Plan activations are currently handled manually over WhatsApp. We do not store your card or bank details on our servers — any payment details you share go directly through the payment method you choose, not through our database.

Contact data

If you message us on WhatsApp or email us at support@alfazlab.com, we keep that conversation so we can support you.

2. How we use your information

• To operate your account and deliver the tools you use.
• To manage subscriptions and plan activations.
• To provide customer support and respond to your messages.
• To improve performance, fix issues, and develop new features.
• To prevent abuse, fraud, and violations of our Terms of Service.

We do not sell your personal information to anyone.

3. Third-party services

We rely on a small number of service providers to run AlfazLab:

• Authentication & database — your account data is stored with our backend provider (Appwrite).
• Hosting — the site is hosted on Vercel; standard server logs apply.
• Advertising — Google AdSense serves ads on the free parts of the site (see "Cookies and advertising" below).
• Speech synthesis — text you convert to speech is processed by a third-party text-to-speech service to generate audio.
• AI features — script-writing and translation requests are processed by third-party AI providers.

These providers process data only to deliver their service to us and are bound by their own privacy policies.

4. Cookies and advertising

We use essential cookies and browser storage to keep you logged in and remember your preferences (such as your selected voice).

We also show advertising on the free parts of AlfazLab through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and other websites. Google's use of advertising cookies (including the DoubleClick cookie) enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the Internet.

You can opt out of personalised advertising by visiting Google's Ad Settings (adssettings.google.com). You can also opt out of many third-party vendors' use of cookies for personalised advertising at aboutads.info. Other third-party ad networks may serve ads on this site and use cookies as described in their own privacy policies.

5. Data retention

We keep your account data for as long as your account is active. Generated audio and drafts may be deleted automatically after a period of inactivity. You can ask us to delete your account and associated data at any time (see "Your rights" below).

6. Your rights

You can at any time:

• Ask what personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your account and personal data.
• Ask us to stop sending you non-essential messages.

To exercise any of these rights, email support@alfazlab.com or message us on WhatsApp. We respond within a reasonable time.

7. Children's privacy

AlfazLab is not directed at children under 13, and we do not knowingly collect data from children under 13. If you believe a child has provided us data, contact us and we will delete it.

8. Security

We use reasonable technical measures to protect your data, including encrypted connections (HTTPS) and access controls on our backend. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy as the service evolves. The "Last updated" date at the top shows the latest version, and significant changes will be announced on the site.

10. Contact

Questions about this policy: support@alfazlab.com or WhatsApp us via the contact page.